Recruitment, Retention and Succession

By | Latest News | No Comments

The Adviser recently ran a new Business Growth and Productivity Series and Smartmove was asked to take part. Here we discuss recruitment, retention and how succession planning fits into our business strategy. Webisode Two – Recruitment, Retention and Succession In The Adviser’s new Business Growth and Productivity Series, partnered with Citi, top-performing brokers and brokerage groups unveil some of their top tips and successful business practices. Episode two deals with recruitment, retention and succession in the mortgage broking industry. The industry experts expose which methods of recruitment, retention and succession have been most…

Read More

Top broker taps former bank exec as General Manager

By | Latest News | No Comments

In Feb this year, Smartmove appointed former St. George head of mortgage broking services Darren Little to a newly created role as general manager. A leading mortgage broker has hired a bank’s former third–party head as general manager.Smartmove, helmed by MPA Top 100 brokers David Brell and Simon Orbell, has tapped former St. George head of mortgage broking services Darren Little in a newly created role as general manager. Little told Australian Broker the brokerage’s growth meant it was the right time for Brell and Orbell to create the role.“The vision here is to…

Read More

David talking about Valuer Relationships

By | Uncategorized | No Comments

Conflict often arises between a broker and a valuer during the mortgage process. David Brell speaks here about the need to maintain a professional working relationship with valuers. Smartmove works hard to ensure we get it right up front, we talk to the clients and have realistic expectations around the valuation process.  Our top priority is ensuring a smooth harmonious experience for our customers. Brokers and valuers In the broker/valuer relationship tensions can run high, so what are the sticking points? In this week’s Broker TV we speak to Matthew Zappia from The Selector Group and David Brell of…

Read More

Tips from the Top: Customer Service

By | Latest News | No Comments

With tonight’s much-anticipated Australian Mortgage Awards fast approaching, Broker TV caught up with Justin Doobov and Simon Orbell, nominees in the Best Customer Service from an Individual Office category, for some wise words on customer service. Video transcript below: Anna Temple: With Friday’s Australian Mortgage Awards tantalisingly on the horizon, we caught with two nominees from the Best Customer Service from an individual office category for some wise words on customer service. Simon Brell, Smartmove Simon Brell: Here we are and we are looking at having another great night at the Awards this year, being nominated for three categories which…

Read More

Smartmoves towards a better broker workspace

By | Latest News | No Comments

Smartmove recently moved to fantastic new premises designed to help boost the comfort and productivity of our staff and provide a welcoming space for visitors to our office. Take an online tour here, and if you’re in the area, please drop by and see it for yourself. Video transcript below: Reporter:  As more and more small brokerages find their feet, they outgrow their offices and are faced with an array of decisions about their new workspace.  What exactly is the best environment for brokers to boost their productivity?  Australia Broker visited Smartmove to find out more about their thought processes…

Read More