A top-ranked team, strong on helpful, efficient service

Smartmove has won the Australian Mortgage Awards ‘Brokerage of the year’ twice—and a host of other awards. Our mortgage advisors are continually ranked among the top in Australia and our business is built on quality service, with client education as the keystone. What’s our best reward? When clients come back to us, and when they refer their friends and family.

Industry Award Winning

"Australian Mortgage Awards - Best Customer Service"
"Australian Mortgage Awards - Brokerage of the Year"
"Australian Mortgage Awards - Broker of the Year"

"Australian Broking Awards - Best Office (Non-Franchise)"
"Australian Broking Awards - Best Social Responsibility"

"Better Business Awards - Best Customer Service"
"Better Business Awards - Best Independent Office"

"Australian Finance Group Awards - Champion Brokerage of the Year"
"Australian Finance Group Awards - Business Operator of the Year"

Our promise

Smartmove will provide the most ethical, honest and transparent service available in the mortgage and finance industry. We can make this promise because we have hand-picked our team from the best in the banking and finance industry and we utilise the latest technology to ensure a smart, smooth and efficient experience.

Our practice

We value clear, helpful communication and productivity as much as our clients do, so we go the extra mile to make the process easy for you, and to deliver on our promise. From your first call or visit we listen to your needs and prepare a range of loan options to suit you. We help you to understand each stage so you can make smart choices about the best loan for you. We’re happy to answer your questions to tailor the best solution.

Then we help you get the paperwork together and submit the application. We manage the entire process and keep in touch, from conditional approval to loan settlement, ensuring the right documentation is in place so that the loan can be approved … and you can achieve your property and finance goals.

Having built our business by word of mouth, we understand our clients are the best advocates of our business, so it’s important to us to provide a high level of personal service you can trust. The process should be enjoyable for all parties involved in the purchasing or refinancing journey, and we work hard to make it so.

Compliance

Our commitment to our clients is reinforced by industry compliance and currency with the latest industry developments. We hold an Australian Credit Licence (from ASIC) and full membership of the Mortgage and Finance Association of Australia (MFAA) and we have full membership to provide you access to independent, professional complaints resolution through the Credit Ombudsman Service Limited (COSL).

We also strive to improve the industry as a whole, because we believe in a mortgage and finance industry that provides the highest level of integrity and compliance.

Please don’t hesitate to contact us for a full list of awards, or for more information about compliance and dispute resolution.

Please click here to see our Privacy Policy and please click here if you’d like to be contacted with our internal dispute resolution policy, or feel free to contact us for any further information.

What our customers have to say

"“Matt Hall and the Smartmove team were very friendly. Offering several options and explained everything thoroughly. Kept us up to date throughout the whole process and sorted out any issues. Definitely made our lives easier and will use their services again in the future.”"

"“We had excellent service from Loren at Smartmove throughout the entire process of securing the loan for our home. She worked tirelessly to find the best loan for our situation and ensured that the process happened as fast as possible as we had a short settlement period. I cannot recommend her highly enough.”"

"“Nichol worked really quickly and kept us up to date along the way. We got a rate that was under our expectations and a package that suited our needs. What more could you ask for!?”"

"“I’m in the industry myself and I have all the confidence in the world to provide all my documentation to Mark and his team at Smartmove and let them run with it. Nothing is ever an issue and we are kept informed every step of the way. Love it!!”"

"“Loren was amazing! We went through a difficult process with a complicated loan and Loren was there every step of the way pushing for the best possible deal. I would unreservedly recommend Loren to anyone and can't thank her enough for being so understanding and responsive to our needs.”"

"Cameron has helped us a number of times - on each occasion he has provided us with a range of options, followed up each within tight time frames and kept us in the loop throughout. We've really appreciated his expertise and will be back again.”"

"“I purchased my first apartment with Smartmove and I could not imagine how I would have been able to understand and actually complete the process without the support of Smartmove every step of the way. Their willingness to understanding my individual needs has been exceptional and their knowledge of the industry is outstanding.”"

We start smart by listening to you. So, why not talk to our award-winning team?

Call us now to get started 02 9968 5000 or contact us by clicking here.