The worst thing a broker can do at the moment is go into hiding, says the CEO of Smartmove Professional Mortgage Advisors Darren Little. Brokers have been presented with an amazing opportunity to solidify their relationships with clients during the COVID-19 pandemic, he says, explaining that guiding clients through this time could prove cornerstone for a long-lasting and trusted relationship. MPA spoke with Little about the role technology can play in delivering exceptional customer service and how Smartmove won Best Customer Service for the third time in four years at last…

“The Feeling of being able to help people achieve their dreams on a daily basis brings me a great deal of enjoyment and satisfaction” – Misa Huynh Read more

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Mitchell Shad is 22 and has just bought his second investment property. His goal: to own 10 properties by the time he turns 30. “I’m young so I’ve got a long-term plan. It’s all about wealth creation.” The Sydney mortgage broker bought his first investment property – a $650,000 townhouse in Riverwood – with his sister in May last year and hasn’t looked back “I work in the mortgage industry, so property is pretty hard to ignore. It’s something tangible. It won’t burst and it won’t lose its value overnight….