A top-ranked team, strong on helpful, efficient service

Smartmove has won the Australian Mortgage Awards ‘Brokerage of the year’ twice—and a host of other awards. Our mortgage advisors are continually ranked among the top in Australia and our business is built on quality service, with client education as the keystone. What’s our best reward? When our clients come back to us, and when they refer us to their friends and family.

Industry Award Winning

"Australian Mortgage Awards - Best Customer Service"
"Australian Mortgage Awards - Brokerage of the Year"
"Australian Mortgage Awards - Broker of the Year"

"Australian Broking Awards - Best Office (Non-Franchise)"

"Better Business Awards - Best Customer Service"
"Better Business Awards - Best Independent Office"

"Australian Finance Group Awards - Champion Brokerage of the Year"
"Australian Finance Group Awards - Business Operator of the Year"

Our Service

Smartmove will provide the most ethical, honest and transparent service available in the mortgage and finance industry. Our hand-picked team from the best in the banking and finance industry can assist you in making your property dream a reality, get the best deals available and review your rates on a regular basis to ensure you have the best in hand, help you reach your personal financial goals and obtain the funds required to grow and develop your business. We utilise the latest technology to ensure a smart, smooth and efficient experience.

Our Practice

We value clear, helpful communication and productivity as much as our clients do, so we go the extra mile to make the process easy for you, and to deliver on our promise. From your first call or visit we listen to your needs and prepare a range of loan options to suit you. We help you to understand each stage so you can make smart choices about the best loan for you. We’re happy to answer your questions to tailor the best solution.

Then we help you get the paperwork together and submit the application. We manage the entire process and keep in touch, from conditional approval to loan settlement, ensuring the right documentation is in place so that the loan can be approved and you can achieve your property and finance goals.

Having built our business by word of mouth, we understand our clients are the best advocates of our business, so it’s important to us to provide a high level of personal service you can trust. The process should be enjoyable for all parties involved in the purchasing or refinancing journey, and we work hard to make it so.

Compliance

Our commitment to our clients is reinforced by industry compliance and currency with the latest industry developments. We hold an Australian Credit Licence (from ASIC) and full membership of the Mortgage and Finance Association of Australia (MFAA). We also have full membership to provide you access to independent, professional complaints resolution through the Australian Financial Complaints Authority (AFCA).

We also strive to improve the industry as a whole, because we believe in a mortgage and finance industry that provides the highest level of integrity and compliance.

Please don’t hesitate to contact us for a full list of awards, or for more information about compliance and dispute resolution.

Please click here to see our Privacy Policy and please click here if you would like to be in touch with our internal dispute resolution contact.

What our customers have to say

“The team at Smartmove have been helping us with our lending needs for over 10 years, including helping us get into our first home. They are enthusiastic, responsive and knowledgeable. Special thanks to Tom and Simon.”

Andrew T

“10 years of great service, always helpful. Totally unexpectedly when I hadn't asked just sent me an email with an improved rate for my existing home loan with significant savings.”

David Gray

“Simon and the team at Smartmove have been on the property journey with me for close to 15 years. Their customer service, knowledge of the industry and ability to find the best deal is a hallmark of their business and I couldn't be happier. Looking forward to recommending Smartmove to my family and friends for many years to come.”

Stephen Bombardiere

“James J from Smartmove assisted me in buying my first property. I can not recommend him highly enough. He was communicative, positive, accomodating and exceedingly supportive. I would recommend him completely, and feel very grateful to have him help me through this process.”

Pj P'loan

“Fantastic team to work with. Highly professional yet always personable. We can highly recommend Cameron and his team at Smartmove. Their "can do" attitude makes the impossible, seem possible! Thanks again Smartmove.”

Nat Lawson

“James Lutze was a dream to deal with. He was always professional and always took the time to explain everything very clearly to me, always providing me with options. He was incredibly helpful throughout the 2-3 years I was looking for a home and worked to tight deadlines. I always felt he had my best interest at heart. He was a delight to work with and made the entire process stress free. I would not hesitate to use James' services again.”

Tara McWilliams

“I had Tina Howes as my broker and she was most helpful and quick to process everything no time wasting. While still more then happy to take her time to help and explain anything you need to know. Used her services for a total refinance and new purchase.”

Glen Moss

“Andrew from Smartmove helped us buy our first house which in itself is a very tedious task. But having Andrew on our side, we were rest assured that whatever our calculated budget was, we would have no issues. He not only helped us with the finance, but also with all aspects of buying a first home. I highly recommend him for your next requirement.”

Mihir Veera

“We have really valued the attention to detail and service from Shaun and the team at Smartmove. He helped us continually while we looked for our new home over an 8 month period. Highly recommend.”

Katrina Farrow

We start smart by listening to you. So, why not talk to our award-winning team?

Call us now to get started 02 9968 5000 or contact us by clicking here.