Tips from the Top: Customer Service

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With tonight’s much-anticipated Australian Mortgage Awards fast approaching, Broker TV caught up with Justin Doobov and Simon Orbell, nominees in the Best Customer Service from an Individual Office category, for some wise words on customer service. Video transcript below: Anna Temple: With Friday’s Australian Mortgage Awards tantalisingly on the horizon, we caught with two nominees from the Best Customer Service from an individual office category for some wise words on customer service. Simon Brell, Smartmove Simon Brell: Here we are and we are looking at having another great night at the Awards this year, being nominated for three categories which…

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Smartmoves towards a better broker workspace

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Smartmove recently moved to fantastic new premises designed to help boost the comfort and productivity of our staff and provide a welcoming space for visitors to our office. Take an online tour here, and if you’re in the area, please drop by and see it for yourself. Video transcript below: Reporter:  As more and more small brokerages find their feet, they outgrow their offices and are faced with an array of decisions about their new workspace.  What exactly is the best environment for brokers to boost their productivity?  Australia Broker visited Smartmove to find out more about their thought processes…

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